We’ve discussed how attorneys define value, how they can measure it, and the importance of value for all in our justice system. Now it’s time to examine the ways attorneys are rethinking their practices to improve the value they deliver to clients.
In this panel, speakers will share how adopting a value-based mindset has changed their practices and empowered them to better serve the needs of today’s consumers. The discussion will include:
- The benefits of adopting an ABT Mindset (always be testing) and applying measurement practices like usability testing and user research in data-driven decision making.
- How lawyers can collaborate with experts outside the legal profession to provide customer-centric services.
- Why embracing technology and thinking outside the box is a win-win for consumers and lawyers alike.
- The difference between #justicetech and generating leads.
Justice work is like walking up a down escalator. If you stand still, you’re going backward. You always have to keep moving forward, keep working.
Tim Baran heard this once and it captures how he feels about the tireless work being done by practitioners, technologists, advocates, academics, researchers, and policymakers to increase access to justice and fight poverty and inequality.
Tim serves as the Technology Innovation Program Manager at Pro Bono Net, working closely with legal services and community-based organizations to build and manage initiatives that leverage technology and innovation to scale justice. Earlier in his career, he was the Chief Marketing Officer at Good2bSocial and a writer for Lawyerist.