We’ve discussed how attorneys define value, how they can measure it, and the importance of value for all in our justice system. Now it’s time to examine the ways attorneys are rethinking their practices to improve the value they deliver to clients.
In this panel, speakers will share how adopting a value-based mindset has changed their practices and empowered them to better serve the needs of today’s consumers. The discussion will include:
- The benefits of adopting an ABT Mindset (always be testing) and applying measurement practices like usability testing and user research in data-driven decision making.
- How lawyers can collaborate with experts outside the legal profession to provide customer-centric services.
- Why embracing technology and thinking outside the box is a win-win for consumers and lawyers alike.
- The difference between #justicetech and generating leads.
Erin Levine is a legal innovator, entrepreneur, and Certified Family Law Specialist. She is the CEO and Founder of Hello Divorce, an award-winning online platform that helps self-represented folks navigate the divorce process on their own through a revolutionary web platform, accessing legal and financial help when they need additional help along the way. As a young adult, she brought criminal and civil charges against a former gymnastics coach, and experienced the legal system as chaotic, confusing, and amplifying her trauma rather than bringing justice. She later became a divorce litigator. Despite her success as a law firm owner, she realized there must be a better way and pivoted into justice-technology. Erin works relentlessly to simplify family law, reduce trauma for those seeking relief from the court and help people get back on their feet. Her design-centered and sustainable approach to the delivery of legal services has been recognized by the legal industry and beyond with recent accomplishments that include the American Bar Association‘s James I. Keane Memorial Award for Excellence in E-lawyering and Duke University School of Law’s Legal Tech Accelerator – Grand Prize.