We’ve discussed how attorneys define value, how they can measure it, and the importance of value for all in our justice system. Now it’s time to examine the ways attorneys are rethinking their practices to improve the value they deliver to clients.
In this panel, speakers will share how adopting a value-based mindset has changed their practices and empowered them to better serve the needs of today’s consumers. The discussion will include:
- The benefits of adopting an ABT Mindset (always be testing) and applying measurement practices like usability testing and user research in data-driven decision making.
- How lawyers can collaborate with experts outside the legal profession to provide customer-centric services.
- Why embracing technology and thinking outside the box is a win-win for consumers and lawyers alike.
- The difference between #justicetech and generating leads.
Jessica Bednarz is the Associate Director of Innovation & the JEP at The Chicago Bar Foundation (CBF). Jessica is responsible for maintaining a culture of innovation at the CBF and directing special projects to advance innovation in the practice of law. Examples include staffing the CBA/CBF Task Force on the Sustainable Practice of Law & Innovation, creating practice resources such as the Pricing and Limited Scope Representation Toolkits, and helping other legal communities develop legal incubator programs.
Jessica is also responsible for leading and overseeing all activities of the Justice Entrepreneurs Project (JEP), an incubator empowering lawyers to lead socially conscious law practices and innovative businesses that offer valuable, cost-effective legal services and products to consumers of all incomes.
Jessica is the Co-Founder of On Purpose Legal (OPL), which teaches legal professionals how to develop modern practices that provide value to legal consumers while supporting their well-being.
Jessica earned her law degree from DePaul University College of Law and her business degree from Indiana University.