What does value really mean?

We’re living in an age of digital transformation in which lawyers are reimagining the way they deliver services to enhance the customer’s experience. Rather than looking at consumer challenges as impediments to legal services, scholars are urging lawyers to incorporate these challenges into their business solutions.

For example, industry data tells us that almost 80% of consumers want a lawyer they can work with remotely. And law firms that have equipped themselves with tools to service clients remotely (like online portals, payment systems, and relationship management platforms) have seen an average increase in their revenues of 135% since 2013.

But just adopting new technology isn’t enough to deliver true value. In the age of LegalZoom and alternative business structures, lawyers must continue to define their role in society and differentiate how they deliver legal services to meet consumer demand.