Patrick A.

Owner, Palace Law

On-Ramp: Evidence-Based Firms Improve Client Experience and Increase the Bottom Line

How can your organization better serve clients through evidence-based practices? Could changes in your processes decrease costs while improving access to justice and client experience? As attorneys, we may not regularly consider the business side of the coin. But what we fail to realize is that when we don’t prioritize managing our firms for financial success, it directly impacts the justice we’re able to deliver to our clients.

It’s time to start basing your strategy on evidence rather than hunches. If you don’t measure it, you can’t improve it. Patrick Palace will show you that evidence-based practices don’t have to be complicated or reserved for BigLaw firms. In fact, collecting simple metrics and then acting on them is an easy way to create happier clients and increase revenues.

Speaker Bio

Patrick Palace is owner of Palace Law, a firm of workers’ compensation and personal injury attorneys. In 2016, Law 500 recognized Palace Law as one of the top 100 firms nationwide.

Patrick was president of the Washington State Bar Association from 2013- 2014. He’s currently a member of the National Conference of Bar Presidents (NCBP) where he serves on the Executive Counsel and is co-chair of the 21st Century Lawyer NCBP committee.

Patrick was the first recipient of the “Service to the Legal Profession Award” and was chosen by The National Trial Lawyers as one of the nation’s top 100 trial lawyers.

Patrick has produced and moderated two television programs: “The Peoples Law School” and “LawTalk.” He speaks nationally on mindfulness and the future of the legal profession. Most recently, Patrick opened a winery, Sunken Cellars, whose 2016 vintage includes Cabernet Sauvignon, Albariño, and an Italian red blend (“Tesoro Rosso”).