Chief Knowledge Services Officer
Jackson Walker, LLP
A cornerstone of business management is “if you can’t measure it, you can’t improve it.” As legal professionals, we believe that we bring value to our communities. However, data shows that the needs of legal consumers aren’t being met.
Measuring the value of legal services can be nebulous; that’s where Greg Lambert comes in. In this talk, Greg will discuss the metrics lawyers should be using to measure their value to consumers. He will teach legal professionals how to identify criteria for measuring value, identify simple metrics to start quantifying the value being delivered, and adopt a client-centered mindset to deliver legal services more efficiently and effectively.
Once lawyers have established a baseline, they can set a course for meeting the demands of today’s legal consumers, marketing their services, and boosting their bottom line.
Greg Lambert is the Chief Knowledge Services Officer at the law firm of Jackson Walker in Houston, Texas, where he oversees operations for the Library, Research, KM, RFP, and Conflicts & Intake departments. He is the former President for the American Association of Law Libraries and is known as an advocate for law librarians and legal information professionals. Greg is a founding blogger for 3 Geeks and a Law Blog, and the co-host of The Geek in Review Podcast. He talks and writes extensively on the topics of law librarianship, competitive intelligence, knowledge management, and the roles that innovation can play on the administrative side of large law firms.