Value: If You Can’t Measure It, You Can’t Improve It

A cornerstone of business management is “if you can’t measure it, you can’t improve it.” As legal professionals, we believe that we bring value to our communities. However, data shows that the needs of legal consumers aren’t being met.  

Measuring the value of legal services can be nebulous; that’s where Greg Lambert comes in. In this talk, Greg will discuss the metrics lawyers should be using to measure their value to consumers. He will teach legal professionals how to identify criteria for measuring value, identify simple metrics to start quantifying the value being delivered, and adopt a client-centered mindset to deliver legal services more efficiently and effectively.  

Once lawyers have established a baseline, they can set a course for meeting the demands of today’s legal consumers, marketing their services, and boosting their bottom line.