On-Ramp: Evidence-Based Firms Improve Client Experience and Increase the Bottom Line

How can your organization better serve clients through evidence-based practices? Could changes in your processes decrease costs while improving access to justice and client experience? As attorneys, we may not regularly consider the business side of the coin. But what we fail to realize is that when we don’t prioritize managing our firms for financial success, it directly impacts the justice we’re able to deliver to our clients.

It’s time to start basing your strategy on evidence rather than hunches. If you don’t measure it, you can’t improve it. Patrick Palace will show you that evidence-based practices don’t have to be complicated or reserved for BigLaw firms. In fact, collecting simple metrics and then acting on them is an easy way to create happier clients and increase revenues.