According to former president of the American Bar Association, William Hubbard, the legal profession “must develop a new model to meet the needs of the underserved.”
For many years, our profession has paid mostly lip service to addressing the needs of the middle class and small business consumers. Attempts to evolve the traditional model of delivery have fallen short of the mark and a truly “new” model of delivery has never taken root.
Let us take up the gauntlet thrown down by President Hubbard and imagine a law firm that is designed to meet this need. What will the future of law need to be? And how must our profession change if we truly want to serve these forgotten consumers?