Expand Your Practice: How to Increase Your Cultural Competency and Serve More Clients

The world around us is changing. As technological advances and demographics continue to shift, the legal consumer base is also evolving.

According to the 2020 U.S. Census, the most prevalent racial or ethnic group in the U.S. is the white, non-Hispanic population at 57.8%. However, this has decreased from 63.7% in 2010.

Meanwhile, the legal profession remains relatively homogenous.

Now more than ever, legal professionals must develop the cross-cultural awareness necessary to provide quality legal services across actual or perceived differences to serve a growing racially and ethnically diverse population.

In this talk, attorney Nkoyo Effiong Lewis will discuss cultural competency as a “must-have” skill for legal professionals committed to pursuing justice and closing the access to legal services gap, even in traditionally non-diverse communities.

She will share concrete strategies on how to increase cultural competency (no matter what your starting point is) and leverage interpersonal skills to design a legal profession and client experience that engages diverse communities with dignity and respect.

Cultural competency is professionalism. Let’s increase ours together.