Consider the bio you have displayed on your firm’s website. Whose perspective is centered? Is it merely a digital version of your resume, or does it clearly communicate to potential clients how you could help them meet their legal needs?
Or consider your client-intake process. Is it merely a tool to help facilitate a conflicts check, or does it begin the process of forging a relationship with a client and earning their trust?
These exercises get at the heart of client-centered lawyering, a topic that attorney and recognized leader Tiffany Graves will discuss at the Future Is Now.
Tiffany will explain how lawyers who put humans at the center of legal relationships – and view the delivery of legal services through this lens – can increase client transparency and trust, help clients make more informed decisions, and build stronger relationships.
By refraining from immediately jumping into problem-solving mode and instead using soft skills – like active listening, effective communication, and collaboration – lawyers can move from a mindset of “How can I decide what to do for this client?” to “How can I empower this client to share what they need from me?”