The Future Is Now: Legal Services

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What does value really mean?

We’re living in an age of digital transformation in which lawyers are reimagining the way they deliver services to enhance the customer’s experience. Rather than looking at consumer challenges as impediments to legal services, scholars are urging lawyers to incorporate these challenges into their business solutions.

For example, industry data tells us that almost 80% of consumers want a lawyer they can work with remotely. And law firms that have equipped themselves with tools to service clients remotely (like online portals, payment systems, and relationship management platforms) have seen an average increase in their revenues of 135% since 2013.

But just adopting new technology isn’t enough to deliver true value. In the age of LegalZoom and alternative business structures, lawyers must continue to define their role in society and differentiate how they deliver legal services to meet consumer demand.


Join us on April 21 to explore the intersection of legal innovation and professionalism through the lens of delivering value for today’s legal consumers. Topics will include:

  • The value imperative: what does value really mean?
  • How do lawyers measure their value?
  • Novel ways lawyers are delivering value in their practices and organizations.
  • Defining value from a diversity, equity, and inclusion perspective.

Attendees are eligible to receive 4.0 hours of professional responsibility CLE credit in Illinois (3.0 hours of professional responsibility CLE and 1.0 hour of diversity and inclusion CLE).

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